WHEN IS SUMMER WELL?
The 12th edition of Summer Well is happening on August 11-13, 2023 at Domeniul Stirbey, Buftea (near Bucharest, Romania).
WHAT TIME DO THE GATES OPEN?
The festival schedule is as it follows:
The festival hours can change before the event.
The music schedule to be announced.
CAN I COME UNATTENDED IF I AM UNDER 18 YEARS OLD?
Only if you are over 16 years old. If you are under 16 years old you must have an adult with you.
All minors over 12 years old must carry with them the declaration of commitment which will be available on summerwell.ro. Minors under 12 must be accompanied by an adult with valid ticket (1 adult = 1 child).
WHAT IS ALLOWED INSIDE THE FESTIVAL?
Here is a list of items you can bring to the festival:
- Baby Blankets
- Baby Strollers
- Backpacks (Medium, size of A4)
- Cameras (Non-Pro Digital and Film)
- Chapstick and Lip Balm
- Cigarettes and Lighters
- Dancing Shoes
- Ear Plugs
- Eye Drops
- Fanny Packs and Hip Bags
- Hand Sanitizer and Baby Wipes
- Mobile Phones and Chargers
- Purses and Handbags
- Small Blankets & Towels
- Sunblock, deodorant, mosquito lotion (Non-Aerosol only)
WHAT IS NOT ALLOWED IN THE FESTIVAL?
- Aerosol Products/Aerosol Cans (deodorant, mosquito spray, sunblock)
- Air Horns
- Professional Audio & Video Recording Devices
- Bicycles, Skates, Scooters or Skateboards
- Chairs or Coolers
- Chains or Chain Wallets
- Detachable Lens Cameras
- Drones or Remote Control Aircraft, Cars or Toys
- Drugs or Drug Paraphernalia
- Fireworks, Explosives or Road Flares
- Flyers, Samples, Giveaways or Promotional Items
- Guns, Ammunition or Tasers
- Hoverboards or Segways
- Kites or Sky Lanterns
- Knives, Weapons or Sharp Objects
- Laser Pointers
- Outside Food or Beverage
- Pepper Spray or Mace
- Pets or Other Animals
- Selfie Sticks, Tripods
- Sharpies, Markers or Paint Pens
- Stuffed Animals
- Tents or Sleeping Bags
- Toy Guns, Water Guns or Sling Shots
- Video Cameras
IF I LOSE SOMETHING WHERE CAN I FIND IT?
There is a Lost and Found section at the wardrobe, at the festival entrance.
CAN I REMOVE MY WRISTBAND?
No, you can’t remove the wristband; you need it to access the festival. Once you remove your wristband, you won’t receive another one.
IS THERE A WARDROBE AT THE ENTRANCE?
Yes, there is. Please make sure that you bring only the allowed items to the festival, as its capacity is limited.
WHERE CAN I GET MY WRISTBAND FOR ENTERING THE FESTIVAL?
The visitor will receive a wristband personally upon arrival to the festival, at the entrance, in exchange of their ticket. Before the festival starts you can exchange your ticket for a wristband at Orange Shop Victoriei and Orange Shop Baneasa Shopping City.
HOW CAN I GET TO THE FESTIVAL?
You can come by bus, train, car or bike.
WHERE CAN I TAKE THE BUS FROM?
A dedicated bus will leave from Bucharest - Clăbucet Bus Station (Bd. Ion Mihalache x Calea Grivitei).
Tickets can be purchased before the event directly from summerwell.ro and at the entrance to the bus, the cost of a trip being 20 lei, i.e. 40 lei for a round trip.
WHAT IS THE BUS SCHEDULE?
The first bus will leave Bucharest towards the festival at 13:30 on Friday (August 11) and at 12:00 on Saturday & Sunday (August 12 & 13).
The buses will travel constantly from Bucharest to the festival, every 10 to 20 minutes.
The last bus will depart from Stirbey Domain back to Bucharest at 05:00.
WHERE CAN I TAKE THE TRAIN FROM AND HOW MUCH IT COSTS?
You can take the train from Gara de Nord, Bucharest to Buftea.
From Buftea station to the festival venue there will be available electric scooters from Splash.
For tickets and train schedule, check: mersultrenurilor.infofer.ro
Please, make sure you leave the scooter at the festival entrance in the dedicated parking spot so others can use them after you.
There are no return trains from Buftea to Bucharest after the concerts.
WHERE CAN I PARK IF I COME WITH MY CAR?
We strongly advise you to leave your car at home and use our shuttle buses. There are no dedicated parking spots at the festival, only street parking. If you decide to come with the car, we recommend you park it far away from the venue.
IS THERE A DESIGNATED BIKE PARKING AREA AT THE VENUE?
Yes, at the festival entrance.
IF I BOUGHT A TICKET WHERE CAN I FIND IT?
You can find your ticket in your account on https://summerwell.ro, in My Tickets section or on the email address used for the purchase.
CAN I GIVE MY TICKET TO SOMEBODY ELSE?
Tickets are not nominal.
IS THE ID REQUIRED AT THE FESTIVAL ENTRANCE?
The Romanian Law states that everyone is required to have an ID card, so you have to take it with you at the festival. Tough, you won’t be asked to show you ID at the entrance only if it’s a special situation/ you are required?
IF I DON’T WANT TO COME ANYMORE, CAN I CHANGE OR CANCEL MY TICKET?
No. Tickets are not refundable.
DO YOU HAVE CAMPING OPTIONS?
No. Camping is not available for this edition. Summer Well takes place close to Bucharest, so you can search for accommodation there. From Bucharest there will be transportation options to the festival venue and back.
WHERE CAN I RESELL MY TICKET?
There is no official platform for reselling tickets. Please take into consideration that reselling your ticket outside an official platform won’t abide by consumer protection laws and it constitutes an illegal act. Tickets are not nominal, you can always give it to a dear one.
WHAT TYPES OF TICKETS ARE AVAILABLE?
Check out the ticket options in the Tickets section on this website.
CAN I BUY TICKETS AT THE ENTRANCE?
If the maximum capacity of the venue has not been reached, you will be able to purchase tickets from the entrance.
CAN I CHECK IF MY TICKET IS VALID?
We can’t check if your ticket is valid or not. In case you purchased the ticket for this year edition directly through the festival partners, it’s a valid one.
HOW CAN I PAY INSIDE THE FESTIVAL?
You can make payments only using the card attached to the festival wristband.
HOW CAN I TOP-UP?
You receive a ticket with the wristband PIN at the festival entrance. Use it to register your wristband on summerwell.ro/topup and top-up online. The wristband can also be topped-up at the top-up points on festival site cash or by card.
IF I DON’T USE ALL THE MONEY FROM MY WRISTBAND, HOW CAN I GET IT BACK?
You can ask for a refund:
- At the festival, during the operating hours.
- Online, after the event at the date we will announce.
If you want an online refund, make sure that you register and request the refund until the announced date. Online refund is not available if you haven’t registered your wristband on summerwell.ro/topup, so make sure you don’t lose your PIN. We cannot send you the PIN if you lost it.
IS THERE A MINIMUM AMOUNT FOR REFUNDS?
The minimum amount on the wristband in order to apply for an online refund is 30 lei.
There’s no minimum amount for refunds at the top-up points inside the festival.
IS THERE A CHARGE FOR REFUNDS?
Refunds made to Romanian bank accounts (IBANs starting with RO) are free of charge. Refunds made foreign accounts are charged: 15 Euros/transaction to cover the bank fees.
HOW CAN I CANCEL MY WRISTBAND?
The balance of a wristband, damaged and canceled can only be transferred if the participant has registered his wristband on summerwell.ro/topup . The wristband can be canceled at the info point. If the participant so requests, the canceled bracelet balance will be transferred to the new bracelet within 30 minutes of the cancellation.